Annoying Shoppers

Johnny Bullock English 104 Bowman December 5, 2012 Annoying Shoppers Grocery shopping can be a very interesting experience. It seems like nothing more than a quick and easy chore at first. You go in, throw whatever you want into your cart, pay and then get out. Its almost relaxing, that is if the grocery store is completely empty. Unfortunately, there are always those other shoppers. The ones who think they own the place or something. They’re in just about every grocery store in America. You know who I’m talking about, that one parent- usually a mom- with a kid who just so happens to be screaming bloody murder.Also, everyone knows a bad cart driver when they see one, not to mention the label readers. And finally, probably the worst of them all, the Couponers. If you’re like me and you like to get your grocery shopping done as fast and productive as possible, these four shoppers are your worst enemies. Imagine yourself going to the grocery store. You drive into th e parking lot, circle around for a minute or so just to find that perfect spot as close to the front door as possible. You gather the things you need: grocery list, phone, money, credit cards etc, and exit your car.As you walk by the automatic doors to go get a cart, the doors open and that’s when you hear it. That ear piercing, glass breaking, nails-on-a-chalkboard howl that comes from a small child no taller than your knee. As the screaming stops- only for an instant as the heathen catches its breath- and starts back up again, you find yourself blankly staring at the mother of this child as you pass by each other. You can’t help but think, â€Å"can you please take some control of your kid? This is a public place not your home! † but decide its better to just keep walking.Until you realize that you have completely forgotten what you were shopping for thanks to that bellowing kid. Good thing you brought a list right? The doors close behind you and the screaming fades. You have but a moment of peace before you look up and ZOOM!! Some guy decides its a good idea to use his cart as a scooter, almost hitting you as he whizzes over to the produce section. Now, what in the world would make him think that’s a good idea? The grocery store is not a skatepark, and I’m certain that its small enough to easily get from point A, to point B just by walking.Is it possible that he’s just looking for a little more excitement in his life? Maybe, he’s the same as you or me and wants to get his shopping done as fast as he can. Whatever the reason, people like him need to learn some courtesy and realize that there are other people in the world. You are now able to get started and pick up all the things on your list, you decide to turn down the â€Å"organics† aisle figuring it would be a shorter path to the front of the store. Little did you know this would be your worst mistake of the whole trip. Walking down the row of heal thy foods are some of the worst grocery shoppers there are, the label-readers.These are the health-nuts who will literally stand in the middle of the aisle and read every nutrition fact, ingredient, percentage and amount of grams per serving there are in a caesar salad. Then, as if it wasn’t already bad enough, they will continue to put that salad down and grab another salad made by a different company in order to compare the labels. Now, this wouldn't be such a problem if they didn’t decide to park their cart on one side of the aisle and stand on the other side reading the labels, stopping you dead in your tracks.Obviously label-readers must think its their world and the rest of us are just living in it. In which case, they need a wake up call. But regardless of the fact, you don’t want to be rude so you politely say â€Å"excuse me† and proceed to the check out counter. The check out counter, the final stretch of your shopping experience. All there is l eft to do now is pay for your items and go. It seems like this should be the easiest part right? Wrong. Unfortunately, you have two items too many to use the â€Å"express lane,† and all but one of the â€Å"self checkout† machines are out-of-order.So, after carefully scanning each regular check-out line, you finally spot the one with what seems like the shortest line and casually stroll over there to wait your turn. What you didn’t see, was that the lady you decided to stand behind had the entire store in her cart! Little did you know that she was the worst shopper of them all- the Couponer. This is the bargain-shopper who’s annoying actions are broken down into three steps. First, this shopper will decide to pack her cart so full that the pile of groceries in her cart is taller than she is!Inevitably, creating a longer waiting time for you. Next, she will stand there, stare at the clerk’s computer screen and argue about the 2-for-1 price for ever y item that doesn’t match up exactly the way she wants. Finally, after all her groceries are scanned, bagged and carted, the couponer will then proceed to dig through her entire purse searching for every coupon she has ever saved over the past year for that one shopping trip. As if she hasn’t already wasted enough of everyone’s time.It is at this point of your experience when you realize that any hope of an efficient and speedy shopping trip was just tossed out the window. With all of the annoying people that decide to go to the grocery store, shopping can easily turn from a quick and easy chore into one of the most tedious experiences of your life. I encourage you, as a shopper, to watch out for people like this the next time you go shopping. Unless you just so happen to be one of these people, in which case I will be watching out for you next time I take a trip to the grocery store.

Skills Necessary For Successful Collaboration Education Essay

Travel to the Assignments and Activities subdivision of the Topic Collaboration, Consultation, and Co-Teaching in the MyEducationLab for your class, and finish the activity entitled Understanding Collaboration. 1. Name three of import accomplishments necessary for successful coaction. Effective interpersonal communicating is one of the most of import accomplishments of coaction which is the ability to be empathetic, echt, positive, unfastened, clear, and self-asserting. Verbal and gestural communicating accomplishments can be developed by persons through preparation and pattern. The 2nd accomplishment necessary for synergistic teaming is function elucidation. Role elucidation means each member of a squad must understand his or her ain function and duties and those of other members. It is really critical to cognize your functions and duties. The Third accomplishment involved is synergistic teaming related to adult larning. This accomplishment involves being an effectual squad members who can function let go of to other members by learning them about basic processs and patterns associated with their profession. Educating and tilting from others grownups you develop core accomplishments necessary for implementing the best incorporate educational schemes for pupils. 2. Why is cultural competency of import to successful coaction? Cultural competency gives you the chance to be cognizant of one ‘s ain attitudes, values, prejudices, and stereotypes cultural minorities and non-minorities. Understanding the impact of ethic or non-ethnic diverseness can impact the interaction among professional squad members every bit good as among the pupils and households. 3. Harmonizing to the article, what are some of import stairss for successful collaborative meetings? Successful stairss for collaborative meetings are: 1. Designate a squad leader and do certain all individual involved are notified of the meeting clip and topographic point. 2. Introduce all squad members and province the intent of the meeting. 3. Describe, in item, the job state of affairs and let squad members to inquire inquiries for elucidation. 4. Reach consensus on a particular, mensurable, and experimental definition of the job. 5. Prioritize the jobs, if there are more than one, on the footing of the demands of the pupil and the household. 6. Determine the history and frequence of the job. 7. Discuss any old intercessions that have been attempted. 8. Brainstorm possible intercessions, promoting full squad engagement. 9. Establish processs for roll uping informations. 10. Determine how long the intercession will be applied. 11. Clarify the duty of each squad member. 12. Develop timelines for activities and schedule a follow-up meeting. 13. Measure the intercession on a regular basis with squad members and do alterations if necessary. 14. Supply advisory and collaborative aid to each member as needed. 15. Measure the squad ‘s effectivity and find whether any alterations need to be made in operating processs, squad composing, or other countries. Think about a state of affairs in which you worked collaboratively with a squad. What jobs and success did the squad have in working collaboratively? How did the squad decide the jobs? What strategies from our text could you hold employed? Working with a squad can be really disputing at times. For illustration, I played college playground ball for 4 old ages and I was selected to be team captain. So I though certain I can make this I have played ball for old ages this should be no job. Well I rapidly came to recognize I had my custodies full. I shortly became the individual that the squad looked up to so every bad move or error I made was noticed. Some of my teammates became fearful of me to which this twenty-four hours I still do non understand. I tried to demo everyone of my teammates that I wanted nil but the best of them and in everything I was making had a intent in which to hopefully do us win and make our ends. On the positive side I gained trust, and they noticed my love for the game which created long permanent friendly relationships. In my instance, all three schemes could of been used to be more effectual as a squad. Effective personal communicating involves the ability to be empathetic, echt, positive, unfa stened, and clear and self-asserting. This gives each member the ability to understand one another and remain positive in disputing state of affairss. The effectual function elucidation which means each member of my squad must understand her ain function and duties and those of other member. Therefore, everyone would experience like they had a portion in the squad and making something to make our ends and to be successful. Role release is learning basic processs and pattern. This would give each squad member a opportunity to assist a teammate in a clip of battle. Everyone can larn something from person to better your ability. Given households ‘ and pupils ‘ rights to confidentiality, what would you make in the undermentioned state of affairss? ( 1 ) Teachers are discoursing pupils and their households during tiffin in the instructor ‘s sofa. ( 2 ) You notice that the pupils ‘ records in your school are kept in an unsupervised country Keeping confidentiality is one of the most of import occupations of all instructors. Guidelines for confidentiality to protect pupils and households rights are outlined in the Family Educational Rights and Privacy Act every bit good as the Individuals with Disabilities Education Act ( Salend, 2010, p. 158 ) . In state of affairs figure one I would speak to the other instructors separately so as non to do a scene or do them experience like I am seeking to state them what to make. When speaking to them I would inquire them if they are cognizant that they are go againsting the confidentiality of the pupils and households by the things they are discoursing in the instructor ‘s sofa. I would explicate to them that as instructors we are expected to maintain information about the lives of our pupils and their households private. I would so continue to state that the lone clip this should be discussed is in a meeting that has been set up or with another instructor in private who may be sides be involved in this state of affairs. In state of affairs figure two I would inquire to put up a meeting between myself and the rule to discourse my concerns about the manner in which our pupil records are maintained. I would turn to the fact that I feel that the records of all pupils should be kept in a secure location where they are supervised in order to protect the privateness of the pupils. I would explicate that the manner in which the records are now kept that I felt like anyone could see the information whether or non they really should hold entree to them or non. I feel that this could set the school in a really vulnerable place and information could perchance acquire in the incorrect custodies. Think about several individuals you talk to on a regular basis. How do their communicating manners differ in footings of oculus contact, delay clip, word significances, facial and physical gestures, voice quality, personal infinite, and physical contact? How make these differenced affect you? How do you set your communicating manner to suit these differences? What are some other schemes you could utilize to advance effectual communicating? Harmonizing to the text edition, communicating manners and forms vary from civilization to civilization and things such as â€Å" oculus contact, delay clip, word significances, facial and physical gestures, voice quality and tone, personal infinite, and physical contact have different significances and intents in assorted civilizations † ( Salend, 2010, p. 166 ) . The people that I talk to on a day-to-day footing include my coworkers, schoolmates, friends, and professors. One of my coworkers is really ill-mannered and likes to do everyone around him feel like he is better than they are. When he comes around I try to happen other things to make to avoid being in the same room with him. I find that when looking about I am non the lone 1 that does this several of my other colleagues seem to be making the same thing. Most of my other coworkers on the other manus are really nice, merriment, work oriented, and are truly fun to be around which makes my occupation for the most portio n a merriment topographic point to be. When pass oning with these persons I tend to be more confident than when pass oning with the 1 that is so ill-mannered. One manner that I think I could advance effectual communicating between myself and my rude coworker is by naming him on the phone and inquiring inquiries alternatively of inquiring them in individual. By taking the face to confront contact he would non hold rather the same chance to do you experience below him as he has in individual. Chapter 5 How are individuals with disablements and those from assorted cultural and lingual backgrounds pictured in books, telecasting shows, films, and sketchs? How make these portraitures affect you and your pupils ‘ apprehension and credence of single differences? How does your text edition suggest you approach the undertaking of learning credence? There are really few books, telecasting shows, films or sketchs that portray persons with disablements or people from different civilizations and lingual backgrounds in positive ways. Most of these show these persons in a negative, and disrespectful manner, and are frequently times doing merriment of them. Children seem to finally desire to believe everything they see on Television or read in books. Therefore kids who view these negative portraitures of persons with disablements and different cultural and lingual backgrounds are really likely to see them negatively in the existent universe. This frequently times creates jobs with their credence of these persons. As instructors, making a positive schoolroom that promotes credence of everyone is really of import. To make this, utilize friendship activities including books, concerted academic and nonacademic games, and larning centres to set up an environment that supports friendly relationships. ( Salend, 2010, p. 204 ) . Some of the m ost of import factors for instructors in doing pupils successful in understanding the differences in other people include: sing everyone as capable persons with alone personalities, qualities, likes, disfavors, strengths, and challenges ; advancing the position that similarities and differences are natural and positive and that we all benefit from diverseness and accepting and understanding single differences ; furthering sensitiveness instead than understanding ; supplying information, direct contact, and experiences that portion of import information about and counter stereotyped positions of others perceived as different ; and prosecuting in actions that support others such as composing positive remarks about your schoolmates ( Salend, 2010, p. 178-179 ) . Think ( and react in composing ) about how you would react to the undermentioned state of affairss: Students are stating anti-Semetic gags ; utilizing footings such as Indian giver ; miming a pupil ‘s speech pattern ; denying their racial, cultural, or spiritual individualities ; badgering a male pupil who liked to run up. These are all state of affairss that will be uncomfortable and sometimes hard to cover with. In these state of affairss I would wish to utilize the illustration from chapter 1 in which we would hold a community meeting in the schoolroom and discourse the job that has come up without naming anyone out or directing attending to anyone in peculiar. I would wish to hold the pupils discourse what happened and why it was incorrect and what they thing should be done to rectify the state of affairs. I think doing the pupils a portion of the solution helps them understand precisely what happened and why it should ne'er go on once more. It besides lets them portion how they would experience if it was done to them and hear and understand how other people would experience if it was done to them. I would so show my sentiments on these phrases or remarks and explain to my pupils why these remarks are unacceptable and should non be used. Some of the illustrations that the book provides for covering with insensitive and intolerant behaviours and remarks are utilizing attitude altering assessment instruments, cognition of single differences investigations, observations, sociograms, learning about friendly relationships, learning societal accomplishments, and utilizing activities that develop societal accomplishments and promote communicating among pupils. ( Salend, 2010, p.207 ) . Think about a state of affairs in which you were stereotyped. What factors contributed to that stereotype? How did it do you experience? How did it impact the result of the state of affairs? Think about a state of affairs in which you stereotyped person. What factors contributed to that stereotype? How did it do you experience? What would you make otherwise? I would hold to state factors that contribute to any stereotype start with prejudgment no affair if it is positive of negative. While playing softball everyone usage to state that we get the free drives because all the instructors like us because we were jocks. I felt unhappy, sad, fearful, a had alot of different emotions all running at the same clip. These emotions kept me from making my full potency because I feared what others were stating about me and frequently times what they were traveling to make to me. I made a Prejudgment or an overview about the features of members in the set, based on an image ( frequently incorrectly ) about what people in that group were like until I became friends with several of them. I felt atrocious for judging this group and allowing myself have a negative image of the people that were involved in this atom group. I try to ne'er prejudge anyone and ever seek to give them a just chance to show themselves and be who they are. God made everyone diffe rent so therefore we should esteem everyone no affair of colour, societal position, group etc. Chapter 6 Travel to the Assignments and Activities subdivision of the Subject: Passage Planning in the MyEducationLab for your class, and finish the activity entitled The Transition Plan Document to larn more about developing the ITP. 1. What are the of import constituents of the Individual Transition Plan ( ITP ) papers? The ITP planning squads should utilize person-/student-centered planning processes that focal point on the strengths, penchants, and cultural and gender-related positions of pupils and their households. ( Salend, 2010, pg. 225 ) The ITP papers provides specific transitional services that the school and District will supply for the pupil beyond high school graduation. The ITP is designed to supply parents, pupils and school communities with specific transitional services that will be provided to the pupil beyond the high school experience. The ITP must incorporate the undermentioned information: High School Units/Graduation Graduation day of the month Post-graduation survey focal point Creditss completed Creditss staying Transcript grade point norm Transportation of Rights for pupils 18 old ages of age Student and parent signature required if pupil will be 18 old ages old prior to the following one-year IEP meeting. ITP drumhead subdivision of post-graduation survey focal point and current degrees of academic public presentation in transitional country. ( This subdivision contains a narrative on the pupils ‘ involvement, aptitude and accomplishments. ) 2. How do the passage goals/outcomes drive the passage action program and related service determinations? The SOP and ITP outline instructional activities and community experiences that help pupils develop the accomplishments to obtain employment, live independently, and take part in postsecondary instruction. ( Salend, 2010, pg. 224 ) . These passage goals/outcomes allows the IEP squad to follow the pupils ends and what advancement he/she has made in obtaining those ends prior to traveling into the work force or college. These ends are based on the pupil ‘s personal involvement and accomplishments. Therefore this allows the arrangement of the pupil in a accomplishments puting that is of personal involvement to him/her and where his/her alone abilities can be successful after high school. This besides allows the squad to look at what back up the pupil presently needs to be successful in school/home environment and understand what resources the pupil will go on to necessitate after graduation from high school. This will besides assist find what agencies/services might supply and pay for these supports. What larning schemes do you utilize? Are they successful? How did you larn them? What other larning schemes might be helpful to you? The text edition states that, larning schemes are â€Å" techniques that Teach pupils how to larn, act, and win in academic and societal state of affairss † ( Salend, 2010, p. 215 ) . One thing I like to make when working on assignments, is to first read through all of the inquiries on the assignment, and so travel back to the first inquiry and read it once more before I begin replying any of the inquiries. By reading everything before get downing I get an thought of what I need to be believing about and in what directions the assignment is traveling. This helps me concentrate on the particular inside informations as I work on each single inquiry. When taking notes I use bullet points foregrounding what I feel the most of import parts of what the instructor is stating alternatively of seeking to compose everything he or she is stating. I know that we all can better in one manner or another but for now my schemes seem to be working because I normally do good in all of my catego ries. That is non to state that I do non fight from clip to clip in which I think we all do. One scheme that I found in the text edition that might assist when composing documents is the POWER scheme ( Salend, 2010, p. 400 ) . The elements involved in this scheme are P: program ( What am I composing about? Who is my audience? Why am I composing? What do I cognize about the subject ) , O: Organize ( How can I group my thoughts? What can I state them ) , W: Write ( compose the chief thought sentences for my chief groups, add inside informations, grounds, illustrations ) , E: Edit ( does it do sense? What inquiries will readers hold? Did I implement my program? ) , R: Revision ( what should I add or cancel? Should I rearrange my thoughts? ) . Research suggests that pupils with disablements go toing colleges are loath to unwrap their disablements and inquire for the adjustments to which they are entitled ( Denhart, 2008 ) . Why do you believe this is the instance? What can be done to assist them get the better of this reluctance? If a pupil is new to an adviser, the designation may be disputing for them. Students reluctance to discourse emotional concerns with advisers and module members may be from a fright of favoritism and stigmatisation, and their fright may be good founded. Their reluctance may reflect anterior experiences with advisers and module members who have been intolerant of pupils with disablements. I feel that learning pupils with disablements self-advocacy accomplishments at an early age and go oning to pattern these accomplishments on a day-to-day footing is the most positive manner to assist with their passage to college. Students who understand their disablement and what they need to be a successful scholar will make far better in college than pupils that do non. Students should hold cognition of their strengths and larning manners, have the ability to explicate their disablement comfortably, and have information about needed adjustments. Students in college demand to presume duty for their learning experience and be able to pass on clearly and assertively with others.

MREmpanada Research Paper Example | Topics and Well Written Essays - 1500 words

MREmpanada - Research Paper Example I. Fragmentation and/or Concentration As a player in the United States restaurant industry, Mr. Empanada is a fast casual industry and not a fast food company as most people take it. The U.S restaurant industry is characterized by countless actors. The industry has already entered the mature stage of the industry life cycle, as growth of the industry slows own. The united states restaurant industry is fragmented into various subsets, the most popular being the fast food, full service restaurants and the fast casual segments. In a fast food setting, food is prepared before being ordered while in a casual setting, food is prepared after the customer has ordered it. There are hundreds of fast food and fast casual joints in United States that offer products that are intractably similar in almost all aspects. Panera Bread Company is the renowned leader in the casual food subset while McDonald’s is the overall industry leader operating in the fast food segment. The yearly anticipate d growth for the restaurant industry is 1.9% from 2013 through 2018 (The University of Tampa, 2). The slow growth rate is attributable to reduction in consumer disposable income due to prolonged recession period in United States. Consumers opt to consume home cooked means or consumer lower priced items when eating out. This is hurting the growth in the various fragments of the restaurant industry. United States restaurant industry sales ($ billions) (Source: The University of Tampa, 1) II. Switching costs Switching costs are the negative costs that buyers incur due to changing products, brands or suppliers. Switching costs are mostly evaluated in terms of money value, but they may also be time-based, effort based and psychological switching costs. Switching costs may be associated to learning, finding alternatives, ambiguity costs, contractual costs and transaction costs. Switching costs is a control mechanism that exists in most markets (Sundelin, para 1). In the case of Mr. Empana da, there are little or no switching costs as substitutes are readily available. Providers of casual foods are such as the chipotle Mexican grill, Panera bread, Skyline Chili, Donatos Pizza, Freebirds among others, which are easy to locate. Customers who wish to change from Mr. Empanada products and consumer rival products do not incur significant costs. For illustration, learning and compatibility cost is almost zero since the Mr. Empanada and its rival’s products are undifferentiated. Therefore, customers do not have to look and learn new information with regard to rival products. As such, consumers easily change from one Mr. Empanada products to its rivals due to insignificant switching costs or no cost at all. III. Buyer inclination to substitute In the United States restaurant industry, competition is so rife and fierce. As stated earlier, most of the industry’s products are undifferentiated. Customers hardly notice the difference between competitors’ produ cts and this extremely heightens buyers’ inclination to substitute (Porter, 28). In regard to Mr. Empanada, buyer inclination to substitutes is indispensably high. The reason is that Mr. Empanada is not known to many people outside its headquarters in Tampa, Florida. In addition to limited popularity, Mr. Empanada offers few types of salads, beverages, sandwiches that

German Civilization Essay Example | Topics and Well Written Essays - 1000 words

German Civilization - Essay Example The history of Germany depicted itself as an integrated form of semi-autonomous state, which had multiple loose shackles both in terms of political and economic background. Taking into consideration the loose ends, the political parties within Germany were majorly involved in reinforcing the integrity and the identity of the nation from the cultural and the political perspective. In addition, the history of Germany also encapsulates history about its military forces, the flourishing pattern, which was reflected during the World War I. It was also the starting stage of Germany’s military expansion. Despite being defeated during the ‘First Battle of the Marne’, this small nation stepped upwards as a result of numerous planned military strategies. The success story of the German forces can also be described as a strategic win attained by the German generals over the Russians (Fulbrook 104-154). German history depicted multiple factors that led this nation to participate forcibly in World War I that occurred during the period of 1914. One of such initiating factor was the situational instability between the ‘nationalists’, ‘colonialist’ and the ‘imperialist’, which in turn triggered the flow of nationalist movements within the European nations. The situation was also accompanied by the exchange of huge number on warfare armaments that finally took the shape of World War I. In addition, to the reasons mentioned above, the intended murder of Archduke Franz Ferdinand along with his wife who actually belonged from Austria was also an important factor resulted in the war. The murder was initiated by the Bosnian nationalists that resulted in complexities amid ‘Austria-Hungary’ in terms of releasing final warning against Serbia, which was directly ignored. The entire process decimated the stability factors and eventually ended up in initiating the World War I. The war

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Strategy, Policy and Law - Essay Example In last year November, President Obama placed an executive order that cautioned more than 4 million illegal immigrants from deportation. In addition, the order gave them the right to work in the US as long as they have children who are citizens. The order also extended the Obama’s 2012 DACA program that gave temporary work permits and legal status to undocumented immigrants who came to the US as children (Leinwand & Kelly, 2015). According to a Fugate, a FEMA administrator, the standoff over the funding is derailing the operation of DHS’s agencies. DHS might be shut down if there will be no budget in place before the February 27 deadline. An agency such as FEMA will halt its grants program that aids local governments and states pay for emergency programs and operations personnel. DHS might also be forced to lay off some of its employees in the same way it did in October 2013. If that happens, some of the crucial services people get will come to an end. The country will be at a compromised position to provide proof against external aggression (Leinwand & Kelly, 2015). Leinwand, D., & Kelly, E. (2015, February 6). Fugate: FEMA mission compromised by fight over budget. Retrieved February 11, 2015, from

Marketing Research Proposal Example | Topics and Well Written Essays - 2000 words

Marketing - Research Proposal Example f data from fifteen respondents randomly selected to present their views on the issue and in relation to Burger King and their attitudes towards the company and its products and services before and after the scandal. The respondents were selected randomly from the general population, and all were aged above 18 years. The research was conducted through qualitative collection of data using questionnaires. The results of this study showed that the Horse meat Scandal had a significant impact on the marketing strategy of Burger King as a company. Many of its previously loyal customers lost trust, and some indicated an onset of worry. Of all the 15 respondents from whom the data was collected, only 4 (27%) indicated having not changed their attitude towards the company. The rest 73% of the respondents were angry with the revelation of the scandal and would not recommend the company to anyone in the future. This attitude was present even among 2 respondents who had not eaten at Burger King before. These results indicate that must companies to observe business ethics and ensure that they do not lose customers out of such scandals. It, therefore, recommends that Burger King should be open and admit the flaws in the suppliers’ scrutiny and accreditation and assure the consumer of vigilance and seek apology. In early 2013, a wave of consumer uproar was experienced in the food industry in Western Europe. The outrage was in regards to companies unethical practice claims. I had been reported through several media that horse meat was being added to beef products from several main producers of burgers and other foods in the industry. Among the companies who were indicated to be involved in this scandal were Burger King and Tesco, the two giants in the industry. This issue of meat adulteration came to be referred by many the â€Å"Horse Meat Scandal† (HMS). The scandal did not only have immediate effect on the meat business, but also the idea of shopper trust in items offered

Cost Analysis Essay Example | Topics and Well Written Essays - 750 words

Cost Analysis - Essay Example 6 Works cited 8 1. How much do US Airways profits fluctuate due to fuel volatility? The quarterly report of 2013 of US Airways shows that, as compared to 2012, the net income earned by the company in the second quarter of 2013 has decreased, which has further lowered the Earnings per Share (EPS) available to the shareholders. The reason for this decrease in profits can be apportioned to the volatility in prices of fuel. As mentioned in the quarterly report of 2013, on a daily basis the prices of Brent crude oil had fluctuated between $110 per barrel to $97 per barrel in the month of April, and in the quarter end the price was found to be $102 per barrel. Although the U.S. airline Industry is facing moderate fuel prices in the second quarter of 2013, but in the 1st quarter of 2012, the industry faced higher volatility and uncertainty which have affected the business. The uncertainty in the prices of fuel has caused disruptions in the supply of aircraft fuel and has adversely affected the operating results and liquidity of the company. 2. Â  Why is fuel volatility bad for profits? Do a cost analysis alone, and then do a full profit maximizing analysis. Volatility in the prices of fuel has serious affects on profits of the company. The volatility results in ups and downs in dividends and share prices which adverse affects global growth. Volatility in the prices of fuel also affects output, operations and cash flow, which in turn affects profitability. The cost of express and mainline fuel was $1.13billion in the second quarter of 2013, which was 4.6% or $55million lower as compared to the second quarter of 2012. The company is trying to maintain a low cost structure, but it is dependent on two factors, the health of the economy and the price of fuel. The mainline costs per available seat mile excluding special items, fuel and profits have decreased by 0.4%, i.e. 0.04cents, from 8.25cents in the second quarter of 2012, to 8.21cents in the second quarter of 2013. I n such a situation, the company can attempt to maximize its profits by an attempt to minimize its risks by adopting risk control measures. Systematic risk is not under the control of the company, but the company may try to overcome unsystematic risks with the help of strategic decisions. 3. What is Express Operation’s operating cost per ASM? What is its operating cost per RPM? What is the difference between these two numbers? Cost per Available Seat Miles (CASM) is a measure of unit cost used commonly in the airline industry. It is expressed in cents to manage each seat mile offered. It is computed by dividing various measures of operating revenue by ASM (Available Seat Miles). Cost per ASM is used to compare costs of different airlines or of the same airline across different time periods. A lower CASM makes it easier for an airline to make profit, but does not guarantee profitability. Revenue Passenger Mile (RPM) is created when a passenger pays to fly one mile and is consid ered to be the basic measure of airline passenger traffic. RPM can be considered to be the basic amount of production created by an airline. RPM can be calculated by multiplying the number of filled seats by the number of miles flown. Over an airline’s system ASM can be compared to RPM to determine the total passenger load factor. RPM is frequently compared to ASM, as ASM determines the total number of passenger miles that could be produced to verify the amount of revenue

Gestalt and His Theory Of Psychology Essay Example | Topics and Well Written Essays - 2250 words

Gestalt and His Theory Of Psychology - Essay Example The Gestalt effect refers our brain's form creating capability, especially with respect to the visual recognition of figures and whole forms instead of an assortment of lines and curves. Gestalt psychology is most developed in perception and cognition but also has great relevance in studying individual behaviour (Henle 2006). But in observing behaviour errors can crop up due to false notions and deductions when drawing conclusions on scientific data. The most distinctive feature of scientific data is the way they are gathered. For example, if psychologists want to investigate a particular issue, say, to determine the circumstances which people act to help those in distress, or the impact of variable reinforcement schedules on the behavior of lab rats, or whether children imitate aggressive behavior they see on TV, psychologists will construct situations to establish conditions from which data can be generated (Schultz p.5). They may conduct lab experiments, observe behavior under controlled real-world conditions, take surveys, or calculate the statistical correlation between two variables. In using these methods scientists can have a measure of control over the situations or events they choose to study. In turn, those events can be reconstructed or replicated by other scientists at other times and places. Thus, data can be verified later by establishing conditions similar to those of the original study and repeating observations. But much of this data is seen narrowly and not viewed as having associations to other factors. For example, in testing whether children get aggressive after watching violence on TV many researchers fail to consider other factors, such as educational level of the child or the parents' upbringing abilities, or whether the child has problems in school, or consider the fact that certain processed foods when consumed by youngsters can result in uncontrollable behavior. Most scienti fic data do not view the whole, but only the part. Gestalt theory developed by Max Wertheimer resulted from the concrete investigations in psychology, logic, and epistemology. To give a description and make a comparison, we can consider transitioning from the world of everyday events to the world of science. Something as simple as crossing the road, becomes extremely complicated when trying to explain in scientific terms as both psychology of the person and physics are involved. It may not be unusual to assume that while making this transition we shall gain a deeper and more precise understanding of the essentials. The changeover could be seen as progress. But we often find that this turns out not to be the case. Explanations can be difficult to formulate. It is the same in psychology. In this regard also, we find science focused on acquiring a systematic collection of data, yet often excluding through that very activity of acquiring information, precisely that which is most vivid and real in the living phenomena it studies. In Gestalt theory wholes exist, the behavior of which is not determined by their individual elements, but where the part-processes are themselves determined by the intrinsic nature of the whole (Boeree 2000). Gestalt theory endeavors to determine the nature of such wholes and seems particularly fitted

Proposal - Emirates Academy Scholarship Research

- Emirates Academy Scholarship - Research Proposal Example The increase in the number of tourism has increased business for hotels and other sectors such as airlines and retail. As the tourism industry has registered increased growth, the number of hotels has also received an upward growth to the growth in the demand and number of guests in the country (Desai 28). Not only has the growth in tourism led to the growth in the number of hotels and hotels rooms in the region, it has also led to increase in prices charged by hoteliers. No. of UAE nationals in the hospitality industry in Dubai According to Stephenson (14), the number of UAE nationals working in the hospitality industry in Dubai has been increasing with time, as a survey in the hotels reflects. As the hotel business has increasingly faced growth and expansion, the number of people seeking both education and work in hotel and hospitality has also grown significantly (Jain web). Although no actual data is figuratively available to show the number of Emirati working in the hotel indust ry in Dubai, the situation has recorded growth over the last few years. Jumeirah international LLC maintains employment data has prioritised in facilitating and monitoring Emirati employment. In 2012, the number of Emirati employees working in Jumeirah grew from 178 to 233, while in 2013 it has reached at 226. New schemes adopted by different hotels have led to the rise in the number of Emirate nationals working in the industry. Different schemes have been adopted by different groups that have sought to increase locals seeking employment in the hotels. Generally, Emirates has been a hospitable region, with other nationals seeking employment in hotels based in Dubai. The number of working hours has been the biggest turn off so far for the Emirati seeking to be employed in the hotels (â€Å"Food Weekly News† web). Year growth (%) of UAE students intake/graduated The increase in the number of Emirati working in the hospitality industry indicates an increase in the number of stud ents enrolling in hospitality institutions. In EAHM for example, the total number of Emirate nationals who have joined the undergraduate program is 56 since the year 2001. Similar to the high turnover rates in the jobs, the withdrawal trends in the school are also high. Up to 43% of all students who enrol for the hospitality program have been found to drop. However, more measures have been put up by the government to ensure more students enrol and complete their studies in the college and other schools of hospitality (â€Å"Al Bawaba† 1). Specialties that UAE nationals target According to the UAE National Charter 2021, the UAE nationals target champions in all the fields of the economy (â€Å"United Arab Emirates Ministry of Cabinet Affairs†

Hr a Short Briefing for New Hr Colleagues to Help Them Perform Effectively and Efficiently in Their Roles. Essay Example for Free

Hr a Short Briefing for New Hr Colleagues to Help Them Perform Effectively and Efficiently in Their Roles. Essay HR Professionals must understand the business and culture for which they serve and the HR strategy must be aligned to this. As shown in the map above, there are ten professional areas in which as a HR Professional you should strive to demonstrate the highest achievable level of competence. As a new member of the HR Team at YWP, we expect you to support the improvement of HR processes and policies. This includes continuously looking at opportunities in which to improve the HR Function and its implementation within the organisation. You will act as a sounding board for employee relations, feeding back information to your HR Manager and facilitating change initiatives when required. You will be responsible for your own personal continuous professional development and as such will record and plan your development during your time at YWP. You will work with the HR Team to ensure you are well versed with the organisation and its context to ensure all decisions made within the HR Function are in alignment with this. You will keep up to date with developments in the HR industry and implement and analyse how these will affect our organisation as they arise. You will be expected to act as a role model and deliver and exceed objectives and expectations. Showing courage to challenge, you will act as a driver for operational excellence within the organisation. http://www.cipd.co.uk/NR/rdonlyres/48FF823A-1A33-4C90-8B9B-B691D9130C01/0/AssociatemembercriteriaAug11.pdf The four concentric circles of HR Professionalism The four concentric circles of HR professionalism comprise of managing self, managing groups/ teams, managing upwards and managing across the organisation. These are all areas which you will demonstrate at some point during your career at YWP. As a HR Professional, you are responsible for the management of your own skills, knowledge and development. Use of a development plan and record will go some way to help you achieve this. However you must also be open to feedback from others and undergo frequent self evaluation in order to identify development areas and review set objectives. By undertaking this not only will you develop as a HR Professional but you will also add value to the organisation for which you serve. Effective management of a team or group requires effective leadership. Management and leadership can exist independently from one another however to be fully effective must co-exist. Leadership is something which must be worked towards and is not inherited automatically with the assignment of a managerial task or role. How you manage your team will ultimately determine how you are perceived as a leader in that team. (Selden, 2010) Effective delegation, motivation, development, communication, discipline and conflict management are all aspects of team management and how you manage these aspects will have a direct influence on the dynamics and success of your team’s outcomes. http://www.mindtools.com/pages/article/newTMM_92.htm Managing upwards is an important aspect of a successful HR Professionals’ management strategy. It is essential to ascertain the key factors which your manager expects you to deliver, how they expect you to deliver them and to what standard. Analyse what is expected from you by your line manager and seek regular feedback to ensure you consistently meet their objectives. Seek new responsibilities and provide regular updates to your line manager on your achievements and successful project outcomes. http://blog.penelopetrunk.com/2006/11/03/7-ways-to-manage-up/ Collaboration across the organisation is imperative to ensure the full impact and implementation of any HR initiative. Managing HR across the organisation involves maintaining inter-department relationships and alliances, facilitating communication channels, ensuring credibility and the positive perception of the HR Function. Managing across the organisation by using its line managers to implement HR initiatives will ensure the HR Functions objectives are much more likely to be realised. Adding Value to the Organisation The HR Function drives performance and provides line managers with the tools and resources to increase the performance of the organisation’s employees. It must do this by identifying the business values and formulating a strategy in line with these. This strategy must then be effectively implemented at all levels. You will work with your HR colleagues to identify the business values as they evolve and formulate a strategy in line with this. In order for HR to add value in any organisation, the team members of that HR Function must align their goals to that of the organisation. You will work with the HR team to design strong policies and procedures which encourage managers and employees to focus on the growth of the company and maintain the competitive edge. http://www.peoplemanagement.co.uk/pm/articles/2010/05/add-value-to-hr-not-spin.htm The behaviours you demonstrate on a daily basis will have an impact on the credibility of the HR Function, it is therefore essential to demonstrate operational excellence, stewardship, insight and influence in line with the business values in every action you undertake. Conclusion Your actions to influence the efficiency, relevance, effectiveness and credibility of the HR Function have the potential to affect the bottom line of the business. The effectiveness of the HR Function within the organisation is largely dependent on its perception within the organisation and we hope you will join us to ensure the HR Function continues to act effectively and in line with the organisational goals and business values. We look forward to a long and fulfilling partnership with you here at YWP. We hope you will use the time not only to develop the organisation but also your own professional skills, attributes and knowledge.

Communication Skills and Ethical Practice in IT Service

Communication Skills and Ethical Practice in IT Service Harpreet Singh TASK 1 Definition of Intra and Interpersonal Communication. INTRAPERSONAL COMMUNICATION It has taken place within a single person who observes the situation and creates ideas. For example, there is the ongoing case in a court two lawyer protect their clients by arguing with each other and the judge is the person who is observing the situation and take the decision. Interpersonal communication totally depends on some various aspects like self-concept, perception, and expectation. Self-concept This concept is totally an initial stage of intrapersonal communication, its depend on how a person behave while talking with other and his body language how he is using gestures also his attitude toward the person is he intend to listen to that person although the most import thing is value for the person to whom he is talking all these things define the persons Internal understanding with himself there are lots of things that can affect self-concept. Perception Perception in the simple language what is you thinking about others it can be a person or anything. Expectation Expectation means you expecting something from another person in returns, for example, if you are giving a gift to your friend then you might expect something from him on your birthday. INTERPERSONAL COMMUNICATION Interpersonal communication is happening between or more two persons, it supposed to be Face to face communication it can be via video calling or interviewer interview candidate so he will ask questions direct away to the interviewee to make the conversation more clear and check that persons IQ level or reaction how he reacts. This type of communication will create a long-term relation between two people because they are sharing their feelings or idea. Interpersonal communication can be done to motivate a person so he can elaborate his in front of public or anyplace it will boost the confidence of a person. This type of communication can be done verbally and non-verbally through messages or emails etc. There are various aspects of Interpersonal communication skills. Interpersonal communication will increase organizational skills like face to face meeting, it can also enhance group communication skill so that a person can speak in the front of the group of people with the confidence. But this skill should be used in the organization. For instance handling an angry customer. It will also add up written communication skills like writing emails to clients in a formal way or writing messaging in daily life is the best example of informal written communication skills. Listening skills plays a vital role in interpersonal communication skills a good communicator always a good listener if a person is not listening other people then he does not have good communication skills. (Faculty buffalostate) Verbal and Non-verbal communication. There are many situations when you tried to explain something but you are not able to explain because of the different language or lack of listening skill or might be some other reason in the day to day life. For example when I came to Auckland I face many problems to adopting kiwi accent or the way they speak so my flight land to Auckland airport, no one is there to pick me up and I asked one of the kiwis in the airport how to reach city he replied me sorry because their accent is different from us then I tried to explain him via my gestures then he understand a bit but not exact what I am trying to tell him then he told me to ask someone who knows your local language by gesture as I am new here to its take too much time to understand their accent for me then as I wrote it down on the piece of paper and he wrote on that paper hire a cab ,then I understand what he is trying to say this the first incident happened with me. After that one day, I tried to identify the barriers like wher e I am lacking and why other people dont understand my accent. Language Barriers: In this as we interact with each other in the same language but speaker use some high vocabulary words that are not used in day to day tasks and the listener not able to understand the meaning of that certain words here the language barriers falls. Like when I came here in Auckland I dont know much about kiwis accent and they use some high vocabulary words that I dont even hear before. Psychological Barriers:- In my situation that kiwi guy might be angry on me but he didnt react that way because he knows how to manage stress or anger in that situation so basically managing stress or anger and giving a feedback is all about overcoming psychological barriers. Cross-cultural barriers:- In this two person having different cultures and values like that kiwi having totally different culture as compare to me so this barrier might fall while I am trying to interact with him. Role of personality and self-management in the learning environment. The role of personality It plays a vital role in the learning environment because it shows the characteristics of a person like his style to speak with his collages and other people around him, behavior, attitude, and how he convey people with his sweetness, calmness and how he seeing the world is all about personality. If that person is not has attitude of learning new things then no one would take him seriously, so the personality in the learning environment is like how a person indulge in curriculum activities, research, active listening, attitude toward his teacher, study and putting question to gain some knowledge like if a person is not interested in a particular subject then he is lacking somewhere he had to show interest if he wants to build a good personality. The role of self-management Self-management refers to how a person manages himself and managing his time, setting aims, self-motivation, building patience, avoid stress, assessing yourself and solving your problem. If you have this kind of skills so your learning will never bother you and it will become a fun activity which helps you to grab more opportunities in your life. Some strategies that will definitely help you in learning environments are:- Time Management Strategies Time management is managing your time whole performing day to day activities. In this, you set your priority like which work is more important for you, how you make a plan to do that tasks and you should utilize that given time period as you can. For example if you are working on a project in the corporate sector then there are certain deadline set by them so its depend upon you how complete that project by making some plan and splitting the work among employees, make a commitment like if there is deadline given by company then you set your deadline before company deadline so the project has to be done between that time period and you achieve your goal. Attitude Strategies Set an attitude because once you set it then other people around you will never judge you like dont make excuses other people around you can take your excuse as their advantage. Concentration Focus on your works dont let other people distract your concentration be an active listener, make a list of task in your mind that you have to perform, try to make busy yourself so you can avoid stress and achieve your goals. (student-learning.tcd.ie, n.d.) Task (2) Example of Intercultural miss-communication. First of all what is culture A culture everything you learn about how to speak, how to behave, how to think about of the things like how you think about another person, these things you will be learned by talking with you neighborhoods, parents, teachers and most important is how you observe them by listening actively. Like Your neighborhood can be a Sikh they go to the Gurudwaras on Sunday and you are following them very steadily here culture falls it is totally your observation towards the world. Now Intercultural communication is two people following different culture their language is diff their dresses sense is diff they hardly talk with each other this is intercultural comm. For example a person working in a company he might be a Christian and there is lots of Hindu working the way that Christian talks are totally different his Facial expression, eye contact, gesture, behavior will create miss-communication between that Hindu worker because they are comfortable to talk to their mother language and another person might have diff mother language so here intercultural miss-communication lies. Case Study: Selena should not have burst out without knowing whats that gesture means for them. It was rude of her to have shouted such words on George. George disrespectfully calling someone for help. As if they have hired you. A communication breakdown happens when two parties cannot understand each other language or gesture. In this case, Selena belonging to the South Asian culture misunderstood what raising a hand and snapping figure could mean in Auckland. Mr. George had snapped his fingers in the air to aware Selena that he needs help. However, in South Asian culture snapping fingers to get someones attention is considered very disrespectful and that you are being dominated by other person. The same gesture having different meanings in different cultures led to a communication breakdown in this case. No, nothing was unreasonable or inconsiderate their behaviors. Both of them were unaware of the different meaning of the gesture and so their reactions were justified. However, since Selena is new to the country she should have learnt some of the kiwi gestures and phrases commonly used. Before bursting out on George she could have asked him what that means or told him its a disrespectful gesture in her culture. Task (3) Advantages and Disadvantages of working in a team Advantages 1 Work has been divided equally A leader having a certain work pressure on him to control this pressure he divides the work to among employee in his team and he makes sure there will be no partiality of workload everyone will put equal effort to complete that work before the deadline. 2 More people more ideas If there is more member in the team then there will be more ideas and creativity in the work it will take your team to another level of the working environment. 3 Enhance leadership skills- Working in a team will always open up your fear of public speaking, it will improve your communication skill and how you present yourself also your initiative in the team you have to put your legs in the hot water. It motivates you lot by sharing your ideas, views etc. 4 Responsibilities have been shared- As I told earlier if the work is divided equally then the responsibilities has also been shared because someone is perfect is some task so the leader should decide which task is given to the which person who can utilize it properly. 5 Relationship Working in the team environment will always build up the good relationship with among team members see the ups and down will happen but at the end, if the work is done effectively and the result is above expectation then it will always create better understanding and a good relation. Disadvantages 1 If something went wrong everyone in the team should be blamed.- When you are performing a team work then you always ensure that is everything thing should be going smoothly if one of the team members did mistake then remember everyone in the team will be blamed. 2 Misunderstanding- Misunderstanding happens when there is miscommunication between all team member like there is a team of 5 members and the leader is giving different tasks to each member and when the team member talk with each other they come to know something else like he has been given the same task to all team member it will create confusions and misunderstanding between him and among team members. 3 Partiality of work- A leader is doing work to overcome from his work pressure when he is giving work to the member of his team who capable more than that limited work other will think this is partiality, they will think he might be his very good friend thats why he is giving him a simple task so the partiality of the work is always there if your leader is doesnt having that observing skill he should know the capability of a person and utilize him as per his capacity. 4 less flexibility Less flexibility leads to late submissions of projects because if the team members are not flexible with each other and they might have to do their own tasks not talking with other might have some ego it will destroy many things. 5 Ideas Collisions Most important thing while performing in the team more people more ideas different people different thinking so there might be confusion for selecting ideas for a leader he has to think of all team members. Factors that affect team performance. TASK1: LIFTING A CAR THAT IS AGROUND IN THE BEACH In this task 4 team member required equal power, coordination, motivation and timing. I will explain each factor required to lifting a car. 1 Equal power: The first most important factor in this all the member in the team should be physically fit and able to put equal power to lift the car. if one of the team members is not fit then it will trouble a lot, the car might be fallen down on his hand. 2 Co-ordination: If you dont coordinate with all team member and you have a plan to pull the car then how can you lift it so make a plan and explain to each teaches member how its work. 3 Motivation: Motivation is the requirement to force him-self, yes you can do it so can do attitude will boast your motivation and you will be indulging in all activities automatically that are performing by your all team members. 4 Timing: If you have all those 3 factors in your team then this will lead you to lift the car by setting a time on that all the team member pull the car together and it will lift easily. TASK2: CLIMBING TO EVEREST To climbing the Everest a team leader must be an experienced one, he should also listen to all the team member because this task requires lots of force one step wrong it will lead to death. In this, each member has to perform an individual task but they have shared their knowledge with each other , also the leader should guide them properly basically the coordination in this task must require. A further thing is motivation willing power are the factor if a person has this quality then he must climbing to Everest. Task4 THREE-FACTOR OF EFFECTIVE CUSTOMER SERVICE: 1 Presenting Yourself When we talk about effective customer service the factor is how you present yourself in the front of the customer talk politely listen to them and keep smiling while communicating with them. 2 Show Care For Them Try to involve with customer as much you can while tell them if you are in that situation what you can do give some solution, and guide them in the right way they will be impressed automatically, giving good services is always a benefit to satisfy customer and try to create good relationship with them so that they can trust you easily. 3 Convincing Power: If you build trust then convince them is more easily but some customer wont convince because their expectation became more from a service representative so you always try to update them by promoting you new products and give them some extra benefits if they will buy they will refer more customer. The main barriers to customer service in IT business. Failure to solve complaints quickly With todays smart generation, people only reach out to customer care Centres of companies only when the problem is real complex. Customer service fails if one isnt able to serve the complex complaint in the first instinct or immediately direct them to the right person to help them out. (Real Business, n.d.) Inability to provide easy access to customers It should be easy for people to contact the companies to get their issues resolved. Their websites or customer care centers should be easily accessible to all. Failure to provide this a big barrier to customer service. (Real Business, n.d.) Not using customer feedbacks Customer feedbacks satisfy the customers as well as help organizations to improve their customer services in the future. They also help the businesses to know areas where they are lacking and can improve. (Real Business, n.d.) Overworked Staff Having less staff or giving a few people lots of tasks can exhaust them which in turn will lead to loss of interest in working properly. No client will be given importance. The employee will just want finish off the tasks and go home. This will result in dissatisfied customers and hence poor customer service. (Entre Propel, n.d.) Underworked Staff Having all the more staff is a barrier too. Underworked staff might feel they have no importance and that they are not challenged or are not appreciated for their work. This in turn can again have a similar effect as the overworked staff has. Employees might take too long to solve issues since they have plenty of time hence delaying the service and dissatisfying customers. (Entre Propel, n.d.) Non-Caring Culture If the environment of the place where you work is not positive and the staff is careless about their work, a good customer service is not given. Customers are not given importance and the result is unhappy customers. (Entre Propel, n.d.) Insufficient Systems Lack of proper technology when dealing with the customer can lead to the slow and poor performance of the staff. Systems with insufficient data about the customers history or any data related to the client act as a barrier to good customer service. (Entre Propel, n.d.) Lack of Incentive Lack of incentives to the staff gives them no reason to perform better customer service. They ll be bored and work just fine without appreciation. Any incentive, monetary or non-monetary, can improve an employees customer service. (Entre Propel, n.d.) Scripted communication Clients prefer communication customized for them, not a scripted service. Even though a scripted communication might be easier for the employees but a little personal touch for every customer makes them feel important and hence a great customer service. (Provide Support, n.d.) Delayed response The most common reason for complaints and dissatisfied customers is that they were put on hold for a very long time. A swift response to their queries is the most important part of an excellent customer service. Waiting customers result in poor customer service. (Provide Support, n.d.) Not valuing the customers Staff should know how to value customers otherwise they will not treat the customers as they are supposed to. Mistreating them leads to poor customer service. (Entre Propel, n.d.) Poor accountability The staff should be held accountable for customer service they provide. Otherwise, they will not try to perform better, they will never be blamed for an unhappy customer and so they wont be willing to improve. Recording and tracking their conversations will result in better customer service. (Entre Propel, n.d.) References (n.d.). Retrieved from student-learning.tcd.ie: https://student-learning.tcd.ie/undergraduate/topics/self-management/ Entre Propel. (n.d.). Retrieved from http://www.entre-propel.com/: http://www.entre-propel.com/customer-service/8-barriers-to-outstanding-customer-service/ Faculty buffalostate. (n.d.). Retrieved from http://faculty.buffalostate.edu: http://faculty.buffalostate.edu/smithrd/uae%20communication/unit4.pdf Provide Support. (n.d.). Retrieved from http://www.providesupport.com: http://www.providesupport.com/blog/10-barriers-outstanding-customer-service/ Real Business. (n.d.). Retrieved from http://realbusiness.co.uk: http://realbusiness.co.uk/sales-and-marketing/2013/10/09/10-barriers-to-effective-customer-service/

Lives on the Boundary by Mike Rose Essay -- Education Boundary Mike Ro

Lives on the Boundary by Mike Rose The book Lives on the Boundary, written by Mike Rose, provides great insight to what the new teaching professional may anticipate in the classroom. This book may be used to inform a teacher’s philosophy and may render the teacher more effective. Lives on the Boundary is a first person account composed of eight chapters each of which treat a different obstacle faced by Mike Rose in his years as a student and as an educator. More specifically in chapters one through five Mike Rose focuses on his own personal struggles and achievements as a student. Ultimately the aim is to highlight the underpreparedness of some of today’s learners. First and most importantly Mike Rose writes the book in the first person. This provides an invaluable view to the actual thoughts and perceptions of a student who considered himself to be underprepared. Mike Rose begins his accounts in grammar school when he felt lost in the material. The teacher did not hold his attention and therefore he began to â€Å"daydream to avoid inadequacy† (Rose 19). Mike Rose does not describe himself as a nuisance, but as a student who was overlooked. This treatment was very a detriment to his education. â€Å"I would hide by slumping down in my seat and page through my reader, carried along by the flow of sentences in a story.† (Rose 19) He discusses the teachers’ inability to â€Å"engage the imaginations of us kids who were scuttling along at the bottom of the pond.† (Rose 26) This strategy combined poorly with the attitudes of other students who did not want to work hard, who just wanted to be average. (Rose 28) Mike Rose describes that mix of students and how it affected his own perception of education: â€Å"School can be a tremendously disorienting place†¦ You’ll also be thrown in with all kind of kids from all kind of backgrounds, and that can be unsettling†¦ You’ll see a handful of students far excel you in courses that sound exotic and that are only in the curriculum of the elite: French, physics, trigonometry. And all this is happening while you’re trying to shape an identity; your body is changing, and your emotions are running wild.† (Rose 28)   Ã‚  Ã‚  Ã‚  Ã‚  Without reading Mike Rose’s detailed descriptions of his experiences as a learner a perspective teacher may never suspect that the quiet student in the class is daydreaming to avoid the material that he/she does n... ...ild, when he would hide and daydream, up until his first years of college, when he would avoid areas that were difficult, the author recognized that there was important link between challenging the student on a meaningful level and the degree to which the student eventually produced. â€Å"I felt stupid telling them I was†¦ well – stupid.† (Rose 43) Here, Rose shows an example of how poor preparation and low standards in the classroom can make a student feel inadequate. Indeed, one can see how many things seemingly unrelated do affect a student’s ability to learn. Reading Mike Rose’s book Lives on the Boundary one can benefit from his efforts as a student and educator. It is a tool that can be used to motivate teachers to produce interesting lesson plans and to be aware of their students in all aspects. The book provides concrete examples of good and bad teaching all related through the author’s personal history. Finally, the book-as an account of one man’s personal struggle – reflects on the inner psyche of the marginal student and prompts the reader to be more attentive to each and every learner. Work Cited Rose, Mike. Lives on The Boundary. New York, NY: Penquin Books. 1989 Lives on the Boundary by Mike Rose Essay -- Education Boundary Mike Ro Lives on the Boundary by Mike Rose The book Lives on the Boundary, written by Mike Rose, provides great insight to what the new teaching professional may anticipate in the classroom. This book may be used to inform a teacher’s philosophy and may render the teacher more effective. Lives on the Boundary is a first person account composed of eight chapters each of which treat a different obstacle faced by Mike Rose in his years as a student and as an educator. More specifically in chapters one through five Mike Rose focuses on his own personal struggles and achievements as a student. Ultimately the aim is to highlight the underpreparedness of some of today’s learners. First and most importantly Mike Rose writes the book in the first person. This provides an invaluable view to the actual thoughts and perceptions of a student who considered himself to be underprepared. Mike Rose begins his accounts in grammar school when he felt lost in the material. The teacher did not hold his attention and therefore he began to â€Å"daydream to avoid inadequacy† (Rose 19). Mike Rose does not describe himself as a nuisance, but as a student who was overlooked. This treatment was very a detriment to his education. â€Å"I would hide by slumping down in my seat and page through my reader, carried along by the flow of sentences in a story.† (Rose 19) He discusses the teachers’ inability to â€Å"engage the imaginations of us kids who were scuttling along at the bottom of the pond.† (Rose 26) This strategy combined poorly with the attitudes of other students who did not want to work hard, who just wanted to be average. (Rose 28) Mike Rose describes that mix of students and how it affected his own perception of education: â€Å"School can be a tremendously disorienting place†¦ You’ll also be thrown in with all kind of kids from all kind of backgrounds, and that can be unsettling†¦ You’ll see a handful of students far excel you in courses that sound exotic and that are only in the curriculum of the elite: French, physics, trigonometry. And all this is happening while you’re trying to shape an identity; your body is changing, and your emotions are running wild.† (Rose 28)   Ã‚  Ã‚  Ã‚  Ã‚  Without reading Mike Rose’s detailed descriptions of his experiences as a learner a perspective teacher may never suspect that the quiet student in the class is daydreaming to avoid the material that he/she does n... ...ild, when he would hide and daydream, up until his first years of college, when he would avoid areas that were difficult, the author recognized that there was important link between challenging the student on a meaningful level and the degree to which the student eventually produced. â€Å"I felt stupid telling them I was†¦ well – stupid.† (Rose 43) Here, Rose shows an example of how poor preparation and low standards in the classroom can make a student feel inadequate. Indeed, one can see how many things seemingly unrelated do affect a student’s ability to learn. Reading Mike Rose’s book Lives on the Boundary one can benefit from his efforts as a student and educator. It is a tool that can be used to motivate teachers to produce interesting lesson plans and to be aware of their students in all aspects. The book provides concrete examples of good and bad teaching all related through the author’s personal history. Finally, the book-as an account of one man’s personal struggle – reflects on the inner psyche of the marginal student and prompts the reader to be more attentive to each and every learner. Work Cited Rose, Mike. Lives on The Boundary. New York, NY: Penquin Books. 1989

Capital Punishment Essay - Justice in Retribution -- Argumentative Per

Capital Punishment: Justice in Retribution       The American government operates in the fashion of an indirect democracy. Citizens live under a social contract whereby individuals agree to forfeit certain rights for the good of the whole. Punishments for crimes against the state are carried out via due process, guaranteed by the Fourteenth Amendment. The use of capital punishment is decided by the state, which is legal in thirty-seven states. It is a moral imperative to protect the states' rights to decide their own position on the use of capital punishment.    Capital punishment is a method of retributive punishment as old as civilization itself. Both the Greeks and the Romans invoked the death penalty for a wide variety of offenses. Socrates and Jesus were perhaps the most famous people ever condemned for a capital crime in the ancient period. Hammurabi's Code, a code of laws developed by the king of one of the first empires, dates back from the third or second millennium before Christ. This code claims that retribution, an eye for an eye and a life for a life, is justice. In Anglo-American law the death penalty has been a customary response to certain kinds of offenses. The movement in America to have the death penalty declared unconstitutional received paramount attention during the landmark case of 'Furman v. Georgia,' rendered on June 29, 1972, which declared the death penalty cruel and unusual punishment. No executions took place between 1967 and 1977 (Bedau, 1992). However, after a supreme court decision in 1975 'Gregg v. Georgia', which stated capital punishment did not violate the Eighth Amendment, executions commenced again under state supervision. Should capital punishment be continued? Retribution is a ju... ...nal awaits the sentence to be carried out. This lesson may be said not to benefit society since it is too late for the criminal. It is also too late for the victim who was murdered in cold blood. To look at this as "bloodthirsty revenge" would be saying that capital punishment is itself the injustice. Is it not an injustice to let a cold-blooded killer escape the consequences of a crime? A society that tolerates injustice can by no means be called just.    Works Cited Bedau, Hugo Adam. In Spite of Innocence. Boston: Northeastern University Press, 1992. Block, Eugene B.. When Men Play God: The Fallacy of Capital Punishment. San Francisco: Cragmont Publications, 1983. Locke, John. Second Treatise of Civil Government. Ch 2, Sec 6. Meltser, Michael. Cruel and Unusual: The Supreme Court and Capital Punishment. New York: Random House, 1973.   

Leader of my life: my mother Essay

An influential leader in my life is my mother because she exemplifies a godly woman in many ways. She is a whole person. She is a cooperative leader in the home. She also understands and accepts her role, despite cultural trends and pressure. She models authentic spirituality. She is the keeper of intimate feelings. She demonstrates and teaches compassion. She desires to complete duties with her heart. Her strong faith in God is contagious in my life. As a whole person, my mother is beautiful, healthy, and wealthy in God. Her beauty radiates from her modest and humble personality and her tastefully modest clothing style. Her desire for nutrition and personal hygiene is key to her amazing health. She knows her wealth comes from God because he blessed her with a strong Christian husband and three daughters. She gives me a beautiful reminder to remember who I am and whose I am. My mother is also a cooperative leader at home. She understands God’s design for marriage. The love and respect she gives to my father is an example of that leadership. She demonstrates cooperation through building a healthy marriage in partnership with my father. Despite trends and pressure from culture, my mother understands and accepts her role as a godly woman. Growing up, my mother taught me the dominant values of Christianity so I can carry those values into my adult life and be a Christian witness to others. She holds to her values at work as an anatomy professor, and sometimes she gets ridiculed for her faith, but she stands strong. My mother models authentic spirituality daily. She understands what is at stake, and I am willing to do anything to stand up for my faith. She invests time to strengthen her walk with Christ, and has instilled that in me as well. Another leadership quality my mother holds is her ability to never share the feelings, fears, and dreams I express to her. She is an excellent listener and provides me with spiritual advice. I like to think that I am a confidant and can be trusted by those who need a listening ear. Throughout my life, my mother has demonstrated and taught compassion. She is the source of my care, protection, nourishment, and sacrifice. Adopted at birth, my mother has sufficiently provided for me out of love. She guards  me with her life to keep me on the right path. She taught me to love healthy and nutritious food so I can do the same for my children. My mother has also made an abundance of sacrifices to make sure I live by God’s design. Finally, my mother desires lasting results with wisdom, understanding, and knowledge. She utilizes her wisdom by teaching me the ways of life. She rejoices as I apply her teachings in my life and she understands me. The abundance of knowledge my mother has supplied me with continuously fills my life with rare and beautiful treasures. My mother continually molds me into the person God intends. She shares a special partnership with God that nobody can take away from her. My mother is an influential leader in my life as an example of a godly woman. She is pure and whole in the eyes of God. She demonstrates cooperation by understanding and accepting her roles against cultural trends and pressure. She is a model of authentic spirituality, and provides a listening ear. The compassion she beholds is contagious, and she desires to complete duties with her heart. This is how my mother models leadership.

Biome Essay

The African Savanna biome is a tropical grassland in Africa between latitude 15Â ° North and 30 degrees S and longitude 15 degrees W and 40Â ° West. It covers Guinea, Sierra Leone, Liberia, Cote D’ivore, Ghana, Togo, Benin, Nigeria, Cameroon, Central African Republic, Chad, Sudan, Ethiopia, Somalia, and the Democratic Republic of the Congo, Angola, Uganda, Rwanda, Burundi, Kenya, Tanzania, Malawi, Zambia, Zimbabwe, Mozambique, Botswana, and South Africa. Around 2 million large plant-eating mammals live in the savanna. There are 45 species of mammals, almost 500 species of birds, and 55 species of acacia in the Serengeti Plains. There are animals such as lions, African wildcats, klipspringer, steenbok, Burchell’s zebra, African Savanna monitor, and puff adders. They have the largest diversity of hoofed animals in the world including antelopes, wildebeest, buffalos, zebras, and rhinoceros. Fire, ground water, water table, soil’s moisture retention, landforms (plateau, mountain, valley) and their slope ( < 3% to > 10%), soil temperate, days of cloud cover versus days of sun for amount of sunlight and it influence, first & last frost dates for growing season. Focus on the limiting factors of the air supply, precipitation, soil types, & light.

Infinite Person Essay

I think that people like Mother Teresa to me is a perfect example of a infinite person.She give us all a new meaning to life. She truly proved that one person can really make a difference in the lives of millions. Mother Teresa set examples for future generations to continue her work.This shows how much of an impact she truly had. She made a difference, not by helping everyone, but by making people stop and realize how they could do the same. It should be instilled in our minds that we have a duty to help and serve others. If we as a hole took the examples of Mother Teresa and followed them our society would be a much better place. She went to countries with no medical care, no food, no drinking water, and never mind other necessities. Mother Teresa used her power of love from God to help those in desperate need. Mother Teresa didn’t get paid for anything she did nor would she except money from organizations or donations. It was not like Mother Teresa had an overwhelming amount of money but she was simply a person who devoted her entire life to serving others and helping those in need. Many people may not have noticed it, but all Mother Teresa had to do was touch a person and that was almost enough. She helped thousands of people in poor countries with ailing diseases, but most importantly see touched the souls of common men. She made even the rich and selfish take a deep look into their lives, which brought out the best in everyone.

Programming Language and Real Declare

Identify a task you perform regularly, such as cooking, mowing the lawn, or driving a car. I used driving a car as the example in this checkpoint. Write a short, structured design (pseudocode only) that accomplishes this task. Declare CarDoor as Real Declare Car as Real Declare BrakePedal as Real Declare Reverse as Real Declare SteeringWheel as Real Declare Drive as Real Open CarDoor Sit in Car Close CarDoor Press BrakePedal Start Car Put Car in Reverse Release BrakePedal Turn SteeringWheel Press BrakePedal Put Car in DriveRelease BrakePedal Accelerate Car Straighten SteeringWheel End Program Think about this task in an object-oriented way, and identify the objects involved in the task. The car is an object involved in the task. Properties include: made of metal, plastic, and rubber, has four tires, has a front and back windshield, has driver and passenger windows, has a steering wheel, a shifter, headlights, taillights, an engine, a transmission and a gas tank. Functions include: tr ansports the user to their desired destination.Works on: the road. The car door is an object involved in the task. Properties include: made of metal, has a handle and a lock, encases a window. Functions include: secures passenger into vehicle, housing for window, and mirror attaches to it. Works on: a vehicle. Identify how you can encapsulate the data and processes you identified into an object-oriented design. Class CarOperation Declare Car as Real Declare CarEntry as Real Declare CarDriver as Real Subprogram EnterCar Set EnterCar = Open CarDoorSit in Car Close CarDoor End Subprogram Subprogram DriveCar Set DriveCar = Start Car Put Car in Reverse Release BrakePedal Turn SteeringWheel Press BrakePedal Put Car in Drive Release BrakePedal Accelerate Car Straighten SteeringWheel End Subprogram Function EnterCar() as Real Set EnterCar = CarEntry End Function Function DriveCar() as Real Set DriveCar = CarDriver End Function End Class Describe the architectural differences between the obj ect-oriented and structured designs.Which of the designs makes more sense to you? Why? A programmer using the top-down, modular approach to program design begins by determining fundamental tasks. An object-oriented programmer, on the other hand, determines the fundamental objects associated with a problem. Structured designs make more sense to me because that’s what we have been working with over the past 7 weeks. However, I do see the major advantages of object-oriented programming and wish that we had been able to study it more.Right now I am still a rookie at computer programming and do not mind determining the fundamental tasks of programs, it helps me better understand things; but programmers at advanced levels wouldn’t want to have to break down every fundamental task of each program they write. Over time, and with more teaching, I will become more accustom to object-oriented programming. Once this occurs, I’m sure that I will change the answer to this res ponse. I’m sure over time and experience, object-oriented programming will make more sense to me.

Remembering the Alamo Essay

This article is of course about the Alamo. It gives a very brief history of the battle at the Alamo and the characters that participated there. It momentarily mentions that there are now facts and history of the Alamo being disputed among many historians today. This article also makes comments concerning the great influence The Alamo has had in today’s culture, referring to the many productions based off this historic happening. Each time I remember the Alamo inspiration fills my chest. I love to remember the great heroes that fought so brave and valiantly in the face of the opposition; a cruel dictator (Santa Anna) and the oppression he could inflict. Many of the people that inhabited 2nd Chance Texas migrated there for primarily one reason and one reason only†¦ a second chance. Most of them, having endured hard lives and relocating to a new country, terrain and lifestyle were not about to give up their God-given rights to a Mexican dictator. While many had the chance and opportunity to get the heck out of Dodge, they chose to stay and defend what was rightfully theirs and so they did. These brave men, led by Travis, Bowie and Crockett, took a stand at the Alamo that will be remembered forever. They gave their lives not for greatness, though they earned that and more in the end, they gave their lives for what they lived for and that was to be free. We shouldn’t argue or dispute over the noble and honorable history of these great men, doing so we taint there story with our ignorance. Not all of these men may have lived great, but all of them died great in the sight of ALL AMERICANS. REMEMBER THE ALAMO.

I pick number 3 in writing suggestion ( narrative assignment) Essay

I pick number 3 in writing suggestion ( narrative assignment) - Essay Example cross these understandings because people around me were starting to look trendy and ‘cool’ yet I was much similar to them but had short hair which did not quite suit who I was and what I brought to the world through my peculiar personality. When I had made known my decision to grow long hair, I faced the most criticism from my parents, friends and other family members or close relatives who had something or the other to suggest which was all negative as far as my comprehension was concerned. I became adamant that I will look good if given a chance to grow long hair but they were vehemently denying such statements that came from my folds. All of them unanimously wanted me to live my life with short hair but I exclaimed that life was only once and it was my right to live it the way I deemed it right. My parents stopped talking to me for a while because they thought rowdy boys kept long hair and it was not in keeping with their teachings and upbringing that I should be having such attire. People around me would think strange that I had turned into a rebel and adopted ways which were unbecoming of my family (Sharpe, 2003). For sometime, I had faced this criticism but then I was against what was being said and did what I wanted to do from the beginning – I grew long hair and kept them for a period of about six years. It made me feel complete because I had followed myself then and defied everyone else. Eventually, with the passage of time, I noticed that these same people found that I looked good in long hair which was a testament of my earlier decision. As far as my own self is concerned, by taking this decision I found out that I can achieve something if I remained resilient in life. It is however always advisable that I see the pros and cons of a matter before becoming either with it or against it. I found success in my endeavor because I had studied the subject beforehand and then went on analyzing it with proof of the evidence that I had determined. This

The Human Resources Implications of Greater Ethnic Diversification Essay

The Human Resources Implications of Greater Ethnic Diversification - Essay Example These policies have combined with demographic shifts to leave more and more companies with the most diverse workforce, both in terms of gender and ethnicity, than they have ever had before. Despite this, the human resources implications of greater ethnic diversity have far from ended, rather, they are getting exceedingly more complex. The fact is that, while hiring initiatives have led to greater diversity in the work force, this has led to a whole swath of other implications for human resources professionals. Furthermore, the process through which much of the diversity has been achieved, such as affirmative action hiring, have failed to have either positive business or social justice outcomes. Growing diversity has requires human resources professionals to innovate new methods of team formation and culture shifts in companies, which seem to be the only way to make the gains made by having an ethnically diverse workforce sustainable. The gains of having an ethnically diverse workforc e have been well understood for some time now. ... thnically diverse backgrounds provide insight into their own positions as well as for their coworkers (Jackson et al 1992), while corporations that have a great deal of ethnic diversity on amongst their board of directors tend to perform better in a wide variety of metrics, including profitability and revenue stream (Singh 2007). Furthermore, companies that seek to go beyond simply generating ethnic diversity through hiring practices, but also entrenching cultural values that promote and respect diverse modes of thought have a whole slew of other benefits. Their workforces tend to have more a more collective orientation, more open modes of communication, and are better able to recognize talent from individuals of diverse backgrounds (Martin-Alcaraz 2011). While some indicators of the gains of diverse companies may seem coincidental (and there is a chance, especially with instances with small population studies, such as boards of directors), it does seem that a great deal of ethnic di versity has direct positive impacts for companies that foster such an atmosphere. The goals of diversity initiatives are also obviously not founded solely on improving performance, though this does seem to be an effect of a positively constructed diversity program. Diversity is also important for companies to meet social and ethical requirements and behave as good â€Å"corporate citizens.† The fact is, that with the growing ethnic diversity that has come with globalization, a work force that is not diverse represents a form of oppression rather than a lack of outreach or other such measures. A workforce should resemble the population that surrounds it, and if it has a significant difference, then the company needs to ask itself how and why it is actively excluding portions of the

Exemplification - Stereotyping Essay Example | Topics and Well Written Essays - 1000 words

Exemplification - Stereotyping - Essay Example This essay assesses the cognitive approach that classification is an important cognitive process that unavoidably leads to stereotyping in the media and gender. Adverts are created with a specific audience in mind. In spite of being designed to appeal the bigger majority in the target audience, there is no finance, resource or capability to market each unique person. Advertisers mostly exploit stereotypical types of genders with the aim of producing advertisements that have the biggest appeal. For instance, in the vast part of the United States, it is believed that men are more aggressive than women. With that mentality, men are mostly used in adverts with the intention of such adverts appealing to a bigger audience (Hawkins-Dady, 2012). It is therefore, important to distinguish between gender, sex and stereotype for research purposes. As a matter of fact, sex is the biological difference between males and females. For gender, it is the social, psychological and cultural characteristics of being a male or a female. In such a case, stereotype comes as a standardized image or conception of specific group of individuals or objects. For example, Bond and Desoto adverts show some exaggerated masculine. The men in the advert seem to be strong, tough and free. The coca cola adverts portray women as caring mothers, socially refined and serving housewives. Additionally, the Levi advert portray women as being sexually promiscuous. Also, the Hitachi telephone portray women as secretaries (Faust, 2013). Coming to the United States made me realize that women are today portrayed as being confident, independent and successful. Most adverts in the papers in United States portray the mentioned qualities, but beauty in women is still linked to being successful. Although, there is a move from this notion as noticed in one Dove advert. This advert seems to go against the norm which portrays women as thin model. The advert uses a fat woman in advertising the

How Technology is Advancing Very Fast Essay Example | Topics and Well Written Essays - 1750 words

How Technology is Advancing Very Fast - Essay Example Ranging from the home appliance to commercial usage transportation to gadgets, all inventions can be routed back to 20th century .The first few decades of previous century saw rapid growth when motor cars and aero planes were introduced on commercial scale(Anderson, pg88) . In modern times the foundation of modern technological can be traced back to mid 20th century. Von Neumann and Steve Jobs are two the names that must be mentioned whenever there is a debate on the advancements in modern time (Slater, pg 310) .The former is responsible for the computer architecture that is predominantly being used all over the world, while the latter is the man responsible for the current state of the art technology all around us. Technological advancements are not limited to only one field and all departments of life have undergone massive technological transitions over age. A characteristic attribute of technology is its fast paced changing trend. Any invention that is a buzz word in present beco mes obsolete in future days. Many examples can be traced back from history where things and inventions have become obsolete in matter of few years. A characteristic of technology and its advancement is the fact that things change very rapidly and things in trend today become relics in very short time. All the electronic equipment that once appeared novel few years back is out of trend and considered obsolete. Prime example can be the computer world where large sized monitors were in trend few years back, however they are rapidly replaced by L.C.Ds and L.E.Ds. In case of processors, Pentium family was in demand and dominance less than five years ago; this all has been replaced by multi core processors and brands. Electronics in general are ubiquitously found all around; examples can be traced from other walks of life as well. Televisions, Air conditioners, lifts in building, other home appliances have literally revolutionized the world of electronics. The old traditional railway syst em is being replaced by bullet trains. As the name implies they travel at a real fast speed. This like many others is one of the gifts of technology and a modern shape of technology. Bullet trains are fully functional in many parts of the world especially Europe (Olson, et al.,pg71, 2009). In the field of communications massive developments have taken place. Starting from ancient modes of communication to wired mode of transmission that dominated the mid 20th century to the mobile phone communications .The last decade of 20th century saw an upsurge in the field of wireless technologies. It all started with 1st generation of mobile phone standards, soon they were revamped into 2nd generation mobile standards, and the current state of the art technological generation is 3G and 4G that has given a new look to the world of communications (Korhonen). This can be described as the hardcore interface transition of technology. In the field of gadgets and mobile phone devices, touch phones ar e the order of the day. Keypad enabled phones and hard keyed phones are thing of past. Sensor based softwares are fully functional in mobile phones. The operating systems that run underneath the surface of all we see in our mobile phones have also emerged through different phases. The most user friendly interfaces are in trend and every second operating system is open sourced that enables maximum interaction of customers with the platform developers.